A recent TechRadar Pro article highlights that despite the rise of AI and chatbots, voice interactions remain dominant—accounting for 50–70% of customer communications—because they handle emotional, urgent, or nuanced situations better. AI enhances these voice interactions via advanced speech recognition, natural language processing, and real-time support tools for agents, resulting in faster and more empathetic customer experiences.IBM+5NiCE+5Business Insider+5TechRadar
Call Center AI: Simple and Practical Uses
The integration of AI into call center operations offers substantial business benefits that are increasingly recognized across industries. With 54% of executives reporting that AI has boosted productivity in their workplaces, and an estimated $2.9 trillion in value creation projected for 2021 from AI usage, the advantages of adopting this technology are clear.